Refund and cancellation policy
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Trackora subscriptions are sold by our reseller Paddle.com, which is the merchant of record for every purchase: Paddle takes the payment and processes every refund.
Cancelling
- A workspace’s owner can cancel its subscription at any time, from the workspace’s billing page or Paddle’s customer portal linked from it.
- Cancellation takes effect at the end of the current billing period (the month or year already paid for). Nothing more is charged after that, and the workspace keeps full access until then.
- When the subscription ends, the workspace becomes read-only. Its data is not deleted: its owner can still export all of it, or subscribe again.
- The free trial needs no payment details, so nothing is charged and nothing needs to be canceled if you decide not to subscribe.
Refunds
- Refunds are given under Paddle’s refund policy, which applies to every purchase. It includes any right to cancel and be refunded that the law where you live gives you, and lets Paddle refund at its discretion a request made within 14 days of a payment.
- Beyond that, payments for a billing period that has started are not refunded: cancelling stops future renewals instead.
- If you were charged in error, for example twice for the same workspace, write to us and we will work with Paddle to refund the charge made in error.
How to ask
Write to us at trackoracloud@gmail.com with the workspace name, the email address on the receipt and the date of the payment, or contact Paddle directly at paddle.net. Approved refunds go back to the original payment method.
See also the terms of service.